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akong cuan Privacy Policy for Your Account

Our Privacy Policy explains what data we collect when you open an account, access Speed Blackjack or check a wallet status, and how we use it to keep…

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akong cuan akong cuan Privacy Policy for Your Account
PRIVACY HELP

Where To Ask About Your Data

A direct support path helps when a privacy question appears beside an account or cashier action. Use the support contact route shown in your account area and include the email or phone detail linked to your account. For a wallet question, attach the relevant status or receipt reference without sending a password, PIN or full payment credential.

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Access request

Ask us to confirm whether we hold account data by using the support path in your account area. Include your registered contact detail so we can match the request safely.

Correction request

If your phone, email or account detail is wrong, tell us which field needs changing. We may ask for an account step before updating it to protect your privacy.

Wallet privacy query

For DANA, OVO, GoPay or QRIS status questions, share the transaction reference and date through support. Keep passwords, PINs and complete payment credentials out of every message.

DATA CONTROL

What We Do With Account Data

Privacy work is part of the account flow, not a separate promise. We limit routine access to data by purpose, protect account events with verification steps and keep payment references separate from…

Data we receive

We may receive your name, phone or email, login events, device details and account actions such as opening Prosperity Lion. Payment providers may return status references rather than your complete wallet credentials.

Why we use it

We use account and device data to create access, detect unusual login activity, connect a payment status and answer your support request. We do not need every detail for every account action.

Cookies on devices

Cookies and similar device storage can keep a session connected, remember a preference and help us understand page errors. You can manage browser storage through your device settings, though some account steps may then need repeating.

Account security

Phone verification can be required before account access, especially after a security change. Never share a password or one-time code with support; we use account checks instead of asking for those secrets.

Retention approach

We retain records only for the period needed for account operation, security checks, dispute handling or legal duties. A deletion request may be limited where a record must remain for one of those purposes.

Changing your details

You can request access, correction or deletion through the account support route. State the request clearly, identify the account contact detail and expect verification before we disclose or change personal data.

Privacy Policy Questions From Indonesia

These Privacy Policy answers cover the account questions we expect before you continue: what data is collected, how wallet references are handled, what cookies do and how to request a change. If your situation is not listed, use the support path beside your account details and describe the specific record.

It covers data collected through account creation, login, device access, support messages, lobby activity and payment status checks involving DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

Use the support contact route shown in your account area and ask for an access request. Include your registered phone or email, then complete any account verification needed before we disclose records.

Yes. The Privacy Policy covers payment status and reference data connected with QRIS, DANA, OVO and GoPay. We ask you to share references only, never your PIN or complete credential.

Yes. Tell support which phone, email or other account field is inaccurate. We may verify your account first, then explain whether the requested correction can be made immediately.

Cookies can preserve a login session, remember a setting and help identify page errors on mobile browsers. You can clear or restrict them in device settings, but some account steps may repeat.

You can request deletion through support, but some records may remain for security, dispute handling, account operation or legal duties. We will explain which data can be removed and why.

Send the question through the support route available in your account area and mention the policy wording that concerns you. We will direct the request to the appropriate privacy contact path.

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